This case study highlights how we assisted an IT company manage all their technical projects. The client was struggling to find a reliable development team that follows best practices, communicates proactively, and respects deadlines. It also showcases our long- standing partnership of over 10 years.
What were their challenges:
Our client operates a consulting business, assisting small and medium-sized enterprises with sales strategy development, content creation, and digital marketing.
Additionally, the client supports businesses in building and maintaining their websites through a team of web developers.
However, the team struggled to meet client expectations, facing challenges with communication and commitment.
This forced the client to be heavily involved in daily follow-ups, yet the desired outcomes were still not achieved.
Solution:
When we began working with the client, we took the time to understand their pain points and expectations, then aligned our team accordingly, addressing half of the challenges right away. We streamlined the development and communication processes between the team and the client, leveraging the team’s expertise to efficiently manage the workflow.
To ensure consistency and quality, we created a maintenance checklist that we follow for all ongoing maintenance tasks. Each website undergoes regular monthly maintenance.
We also developed a standard checklist for plugins to be included during development, such as backup solutions and CAPTCHA, to ensure all client websites meet the same high standards.
Additionally, we prepared training documentation for end clients, enabling them to make necessary changes to their websites independently. We also created troubleshooting guides for clients to use in case of emergencies when the development team is unavailable.
Transformation:
- Increased Capacity for Business Growth: The client can now handle more business and generate higher revenue.
- Peace of Mind: The client enjoys greater peace of mind with reliable, consistent support.
- Professional Handling of Development Requests: All development requests are managed efficiently and professionally.
- Streamlined Operations: Operations are now more streamlined, improving overall efficiency and effectiveness.
