This case study highlights how we assisted a client with an urgent mobile and backend platform requirement. The client was struggling to find a reliable development team that follows best practices, communicates proactively, and respects deadlines. It also showcases our long-standing partnership of over 8 years.
What were their challenges:
Our client runs a consulting business that helps small and medium-sized enterprises automate their business processes and upgrade the technology in their legacy systems.
Additionally, the client supports businesses in building and maintaining their mobile and web applications through a team of web developers.
However, the team struggled to meet client expectations, facing challenges with communication and commitment.
This forced the client to be heavily involved in daily follow-ups, yet the desired outcomes were still not achieved.
Solution:
When we started working with the client, they were expected to deliver a prototype within 10 days, a task that the previous team had been working on for the past two months. We took immediate action by deploying a 5-member team to take control of the situation and meet the deadline. Our team worked tirelessly, day and night, to ensure the delivery was on time.
Later we took the time to understand their pain points and expectations, then aligned our team accordingly, addressing half of the challenges right away. We streamlined the development and communication processes between the team and the client, leveraging the team’s expertise to efficiently manage the workflow.
To ensure consistency and quality, we created a maintenance checklist that we follow for all ongoing maintenance tasks. Each website undergoes regular monthly maintenance.
We also developed a standard checklist for development practices, security checklist and delivery checklist to ensure all projects meet the same high standards.
Transformation:
- Increased Capacity for Business Growth: The client can now handle more business and generate higher revenue.
- Peace of Mind: The client enjoys greater peace of mind with reliable, consistent support.
- Professional Handling of Development Requests: All development requests are managed efficiently and professionally.
- Streamlined Operations: Operations are now more streamlined, improving overall efficiency and effectiveness.
